We teamed up with this forward-thinking FMCG brand to help them do three things (really well):
✔️ Keep their customers happy and loyal
✔️ Win back the ones who drifted away
✔️ Convert interest into action
But we didn’t just tick boxes. We took the time to understand why customers were leaving, what would bring them back, and how to convert hesitant shoppers into loyal fans, all while keeping things personable, not pushy.
With a full-throttle telemarketing campaign (inbound and outbound), Croci Collective delivered a strategy fuelled by warmth, trust, and the kind of connection you just can’t fake.
And the results?
Let’s just say they speak for themselves… Here’s what we’ve achieved together (so far):
- 24 921 Total Acquisitions
Because every conversation had a purpose, and a plan. - 9135 Reactivated Customers
We brought them back – not with pressure, but with empathy and insight. - 4982 Retained Customers
We didn’t just give up on them. Instead, we listened, reassured, and offered value they couldn’t ignore. - 9151 Brand New Customers
Our agents turned warm leads into brand-loving advocates, helping The Modern Milkman expand their reach in a meaningful way.
